Online shop regulations

The products offered in this Shop are sold by Ciaran Murphy, conducting business under the name Academy of Language Ciaran Murphy, NIP 1182092266, REGON 146702460, registered in the Central Register and Information on Economic Activity maintained by the Minister responsible for the economy. Contact address: Rydygiera 11/U7, 01-793 Warsaw, Poland, hereinafter referred to as the Seller.

You can contact the Seller by writing to the email address: englishexamsclub@gmail.com or by phone: +48 786 29 56 70.

In accordance with legal requirements, we have appointed a contact point for direct communication with the authorities of the member states, the European Commission, the Digital Services Committee, as well as with Users of the Service. Rapid and direct communication can be conducted via email at the above email address.

Copyright notice: The Regulations were created in cooperation with the Legal Advisory Office of Kinga Konopelko (http://www.kingakonopelko.pl). Copying and distribution of this document without the author’s consent is prohibited and may be subject to both criminal and civil liability.

§1 Basic concepts

Explanation of key terms:

  1. Price – the value expressed in monetary units that the Client is obliged to pay; in the case of digital content/service – also includes the digital equivalent of the value;
  2. Working day – a day from Monday to Friday, excluding holidays;
  3. Proof of payment – an invoice or receipt issued in accordance with the Act on Value Added Tax or based on other applicable legal provisions, sent to the Client;
  4. Client – an entity planning to purchase or purchasing products, i.e., a natural person with full legal capacity, and in cases provided for by law also a natural person with limited legal capacity, legal person, or an organizational unit without legal personality but granted legal capacity by law – who has entered or intends to enter into an Agreement with the Seller, also called the User;
  5. Consumer – a natural person making a purchase for purposes outside their business or professional activity;
  6. Offer – a proposal to conclude a contract containing essential elements of the Product (e.g., product description, individual Seller’s proposal);
  7. Entrepreneur – a natural person, legal person, or organizational unit that is not a legal person, which has legal capacity under law, acting in their own name to conduct economic activity that uses the Shop;
  8. Entrepreneur acting under consumer rights – a natural person concluding a contract directly connected with their business activity, where the contract does not have a professional character for them, especially based on the subject of their economic activity and made available under the Central Register and Information on Business Activity proceedings;
  9. Product – Goods or Services offered by the Seller in the Shop for sale; the Product is paid unless otherwise stated;
  10. Electronic Product – digital content that the Client receives as part of the purchase, in the form of an electronic file. The file format depends on the content (e.g., e-book, other materials in pdf, audio/video);
  11. Digital Service – a service enabling the Client to: a) produce, process, store or access data in digital form; b) share data in digital form transmitted or created by the consumer or other users of the service; c) other forms of interaction using such data;
  12. Regulations – these Terms of Sale detailing the rules for using the Shop, placing orders, and implementing orders by the Seller;
  13. Shop/website/Service – the website where the Seller conducts activities, including the sale of products or where the Seller’s and Users’ content is made available;
  14. Goods – the item subject to the contract concluded between the Seller and the Client;
  15. Goods with digital elements – a product containing digital content or a digital service, or connected with such content/services in a way that the lack of digital content or digital service would prevent its proper functioning;
  16. User’s Content – information made available, produced, and/or delivered by the User within the use of the Service, e.g., opinions about Products, Services, Content, comments under content uploaded in the Service, information on the User’s account visible in the Service, posts, comments on Facebook groups or social media channels, notes created within the platform, information shared within the User’s Account accessible to others;
  17. Persistent storage medium – materials or tools for storing information allowing access to such information in the future (for the period necessary to achieve the purpose of such information) and enabling playback of the stored information in an unchanged form;
  18. Agreement – mutual arrangements of the Seller and the Client defining their rights and obligations;
  19. Service – a service provided by the

§2 Principles of cooperation and contract formation

  1. The terms of performance and cooperation are defined by these Regulations and the Offer.
  2. The Regulations and the Offer do not exclude or limit the rights of the Client who is a Consumer or a Entrepreneur on the rights of a consumer under mandatory applicable law.
  3. In case of discrepancies between the content of the Regulations and the Offer, the binding is the Offer.
  4. The contract is concluded upon the Client’s acceptance of these Regulations, making the payment, and the Seller’s confirmation of accepting the order for execution, subject to the following provision.
  5. When the payment deadline falls after the conclusion of the Contract, the Contract is considered concluded upon the Client’s acceptance of the Regulations and the Seller’s acceptance of the order for execution.
  6. By “making payment” it is understood the processing of payment by the Seller or the payment intermediary.

§3 Price

  1. The price is gross and includes all taxes required by law, unless the Seller explicitly states that the price is net and VAT should be added.
  2. The price does not include information about delivery costs or other costs that the Client will be obliged to bear, and about which they will be informed before placing the order.
  3. The reduced price is the current price following a discount on the Product.
  4. The lowest price is the lowest price for the Product in the 30 days preceding the discount; for products offered for sale for less than 30 days, the lowest price is the lowest price active from the start of offering the Product until the discount was introduced.
  5. If the Seller applies a price adjustment procedure based on automated decision-making, it will inform the Client before placing the order.

§4 Order placement rules

  1. The Client can use the Shop 24/7, 365 days a year.
  2. The Seller uses the Przelewy24 service to offer online payments.
  3. Payments can be made via bank transfer, electronic transfer, credit or debit card, BLIK payment, or other payment methods offered by the Service, including cash on delivery if this method is not disabled for the selected Product.
  4. The Client is obliged to make the payment immediately after placing the order unless otherwise specified in the Offer or the chosen payment method.
  5. To purchase Products through the Shop:
    • select the Product(s) to buy from available options by clicking “Add to cart” or similar button;
    • after selecting goods, provide the required information (e.g., Client data, payment method, delivery method);
    • review the total price of selected Products, including delivery and other additional costs, based on the order placed;
    • accept the Regulations and the order, and make payment according to the chosen payment method. After placing the order, the Seller will send a confirmation.
  6. For electronic purchase via email, internet messaging, or external software:
    • select the Product(s) and familiarize with the Offer;
    • provide the required information (e.g., Client data, payment method, delivery method);
    • review the total price, delivery, and additional costs before confirming;
    • accept the Seller’s terms of cooperation and pay for the order as chosen. The Seller then confirms the order.
  7. Upon conclusion of the Contract, the Seller also sends the Client its terms if they were not provided before the contract was concluded.
  8. The Seller reserves the right to cancel the order if the Client fails to make the payment within 7 working days from the order date or if the Client’s form completion makes it impossible to properly process the order despite a request to rectify or supplement data under penalty of cancellation.

§5 Order execution rules

Electronic Products

  1. When purchasing a Product involving electronic content, access will be provided to the Client immediately after successful payment, no later than 48 hours, unless the Offer states otherwise.
  2. Electronic Product will be made available within the User’s Account or sent to the email address provided by the Client, under the conditions below.
  3. For products such as courses or other electronic content where materials are not available immediately after purchase, such materials will be provided systematically over subsequent days or all at once – depending on the Offer.
  4. For purchases that include access to Facebook groups, other platforms, or live broadcasts (webinars/online meetings), access will be granted immediately after purchase or within the period specified by the Offer.
  5. The Client is aware that online broadcasts may be recorded, and recordings may be made available as part of the Product.
  6. If nothing else results from the Offer, access to the Product is time-limited to 12 months from the date of contract conclusion.
  7. If the Client cannot activate or access the provided files or materials, they should contact the Seller.
  8. The Seller informs the Client about updates, including security updates necessary to maintain the Product’s compliance with the contract. 

Consultations/Meetings/Sessions

9. Detailed information about the service can be found in the Offer.
10. The term “hour” means 60 minutes unless otherwise specified in the Offer.
11. Consultations will be conducted after prior arrangement of the date with the Seller via email and/or SMS and/or through an online calendar (if provided), unless otherwise specified in the Offer.
12. The Client can use the service no later than 2 months from the date of purchase unless otherwise specified in the Offer.
13. It is possible to change the service date once. The condition for changing the date is to cancel the scheduled service at least 48 hours before the planned date and agree on a new date. If not canceled according to these rules, the service will be deemed to have been performed. The change should be made by email or phone to the address or number specified in the Regulations or through an electronic calendar. 

Subscription-based services

14. For services provided on a subscription basis, including access to products for a fixed term, unless otherwise specified in the Offer: 

  • The contract is concluded for the fixed period indicated in the order, unless otherwise specified in the Offer and the nature of the service;
  • If the contract is not terminated at least one day before the expiry of the term, it will be automatically extended for an indefinite period. Termination can be sent to the Seller’s address specified in the Regulations without providing reasons or by clicking an option available within the User’s Account.
  • The contract concluded for an indefinite period can be terminated with effect at the end of the billing period.
  • The access month is understood as the calendar month from the date of effective payment.

Other services

15. Detailed information about the Service can be found in the Offer.
16. The deadline for Service implementation is counted from the date the Seller receives all necessary information from the Client to properly perform the Service, unless otherwise specified in the Offer.

§6 Technical conditions

  1. The Client may use the Shop in accordance with the Regulations and applicable laws.
  2. The Seller states that the public nature of the Internet and electronic services may involve risks of unauthorized access and modification of Clients’ data; therefore, Clients should apply appropriate technical measures to minimize such risks.
  3. To use the Shop or place an order, the Client must have:
    • an up-to-date version of a supported web browser with Internet access (e.g., Opera, Mozilla Firefox, Google Chrome);
    • an active email account.
  4. To use the Products, the Client must have:
    • an up-to-date supported web browser;
    • an active email account;
    • software that supports files in the format specified in the Offer (e.g., *.zip, *.pdf, *.mobi, *.pub, *.doc, *.docx, *.xls);
    • an account on social platforms like Facebook or a messenger app if the Offer states that the contract includes access to a dedicated Facebook group or similar platform;
    • If additional technical requirements are necessary, the Client will be informed before using the Shop or before placing an order for a Product.

§7 Copyrights and licenses

  1. All materials provided by the Seller, including electronic Products, Services, texts, photos, graphics, multimedia, and trademarks, are works within the meaning of the copyright law and are protected by law.
  2. The legal copyrights are held by the Seller or another entity from whom the Seller obtained the appropriate license. Materials may also be used by the Seller based on other legal grounds.
  3. All materials provided may only be used by the Client for personal use unless otherwise specified in the Offer. Unauthorized copying, sharing, downloading, or distributing outside the scope of permitted use is prohibited.
  4. The Seller grants the Client a non-exclusive license, without sublicense rights and without territorial restrictions. Time limits are specified in the Offer or these Regulations. The license fee is included in the price.
  5. The license does not include the right to:
    • permanently or temporarily copy the Product in whole or in part, for purposes other than creating a personal copy;
    • make any other changes to the Product in whole or in part;
    • commercial distribution of the Product by any means and in any form;
    • free distribution of the Product by any means and in any form.
    • in case of violation of the above restrictions, including copyright infringement, the Seller may claim damages and compensation from the Client. The Client may also be subject to civil or criminal liability.
    • the Seller has the right to periodically update Products, especially electronic Products.

§8 Incongruity of the goods with the contract and warranty

  1. This chapter specifies the rules regarding the responsibility for conformity of the performance with the Contract that obligates the transfer of ownership of the Goods to the Consumer and the Entrepreneur acting under consumer rights, for contracts concluded from January 1, 2023.
  2. Contracts that oblige the transfer of ownership of goods, including sales contracts, delivery contracts, and work contracts that are goods, are not subject to the provisions of section XI of chapter three, part II of the Civil Code Act of April 23, 1964, but only to the Consumer Rights Act. Detailed information about these rules can be found in the Consumer Rights Act, and these Regulations do not aim to restrict or change that law.

§9 Additional rights of the client regarding digital content / service

  1. This chapter defines the rights of the Consumer and the Entrepreneur on the rights of the consumer in the case of agreements for the delivery of digital content/service concluded from January 1, 2023.
  2. If the digital content or digital service are not compliant with the contract, the Client may request conformity or submit a statement for a price reduction or withdrawal from the contract.
  3. The Seller may refuse to bring the digital content or service into conformity if achieving conformity in the manner chosen by the Client is impossible or would require excessive costs for the Seller.
  4. If the digital content or service are not in accordance with the contract, the Client may submit a statement for a price reduction or withdrawal if:
    • achieving conformity is impossible or requires excessive costs;
    • the Seller has not brought the digital content or service into conformity;
    • non-compliance persists despite attempts by the Seller to bring it into conformity;
    • the non-conformity is so significant that immediate price reduction or withdrawal is justified;
    • the Seller’s statement or circumstances clearly indicate that the Seller will not bring the digital content or service into conformity within a reasonable time or without undue inconvenience.
  1. The Client cannot withdraw from the contract if the digital content or service are supplied in exchange for payment and the non-conformity is insignificant.
  2. If the Client did not receive the digital content or service, they should inform the Seller. If delivery fails, they may withdraw from the contract immediately or within a period explicitly agreed upon by the parties.
  3. The Client may withdraw from the contract without requesting delivery if:
    • the Seller has declared or circumstances clearly indicate that they will not deliver the digital content or service;
    • the parties agreed or the circumstances of the contract clearly indicate that the agreed delivery time was material, and the Seller failed to deliver within this time.
  1. The Client can file a complaint regarding non-conformity of the Goods with the contract by sending it to the Seller’s address specified in the Regulations (postal or e-mail address). The complaint must include data enabling identification of the Client, the subject of the complaint, and the claims associated with it. If the complaint is incomplete and prevents examination, the Seller will request the Client to supplement it under threat of disregarding it. The Client may also use the form attached as Appendix 3 to these Regulations. This procedure applies to the rights arising from §8 of the Regulations.
  2. The Seller will consider complaints within 14 days of their receipt unless specific regulations specify otherwise. The response will be sent via email or other means indicated by the Client.
  3. Provisions of this chapter do not apply if the contract provides for the supply of digital content via a physical medium.

§10 Image and likeness

  1. The Client is aware that the image of the Participant shared within the cooperation with the Seller may be processed by the Seller, including recorded and distributed for educational, archival, and contract-related purposes.
  2. By turning on the camera during online transmissions (webinars/online meetings) or by sharing their image with the Seller in another way, the Client agrees to the recording, use, and distribution of the Participant’s image in the form of recordings/photos from the online transmission/work process for the purposes specified in paragraph 1.
  3. Processing the Client’s/Participant’s image for marketing and promotional purposes requires separate consent.
  4. The said image may be used for various electronic processing, cropping, and composition methods, and combined with images of other persons participating in the online transmission, while video and audio recordings with their participation may be cut, edited, modified, added to other materials created by the Seller. The consent covers all forms of publication.
  5. The Client may not record, use, or distribute the images of other participants/hosts without prior consent from those persons.

§11 Opinions about the products

  1. Opinions regarding Products published by the Seller are verified by the Seller.
  2. Verification occurs, among other methods, through comparing personal data or details of cooperation with information held by the Seller regarding clients who have previously used the Seller’s Products, as well as by direct contact with the person or entity, thanking them for the review, or by sending a dedicated link to leave a review, or by obtaining reviews through direct communication with the Client.
  3. If there are doubts whether the opinion comes from a person who has used the Seller’s Products, the opinion will not be published by the Seller.
  4. The published opinions aim to showcase benefits associated with using the Seller’s Products, which have been observed by current Clients.
  5. The Seller does not use paid or barter opinions.

§12 Withdrawal from the contract

  1. This chapter specifies the rules for withdrawal from the contract by the Consumer and the Entrepreneur on the rights of the consumer.
  2. The Client who is a Consumer or an Entrepreneur on the rights of a consumer has the right to withdraw from the contract within 14 days, subject to the following provisions. To exercise this right, the Client must inform the Seller explicitly, e.g., by sending an email or letter to the address provided in the Regulations. More information about the right to withdraw can be found in Appendix 1 and 2.
  3. The right to withdraw does not apply to contracts for:
    • providing services for which the Client is obliged to pay, if the Seller has fully performed the service with the explicit and prior consent of the Client, who was informed before the service started that after the Seller’s fulfillment, the right to withdraw would be lost, and the Client accepted this;
    • digital content not delivered on a physical medium, for which the Client is obliged to pay, if the Seller started providing with the explicit and prior consent of the Client, who was informed that after the Seller’s performance, the right to withdraw would be lost, and the Seller confirmed receipt of such consent;
    • goods not prefabricated, made according to the Client’s specifications or serving to meet their individualized needs (so-called made-to-order goods);
    • audio or visual recordings or computer programs delivered in sealed packaging if the packaging was opened after delivery;
    • periodicals or magazines, except for subscription agreements;
    • concluded via public auction.
  1. The Client referred to in paragraph 1 is responsible for the reduction in the value of the Product resulting from using it beyond what is necessary to establish its nature, characteristics, and functioning.
  2. In case of withdrawal from a digital content or service contract, the Client refrains from using the content or service and from sharing it with third parties.

§13 User account

  1. The Seller creates for the Client a User Account—that is, an individual panel initiated by the Seller for the Client’s use with the Seller’s Products after the Client registers and concludes a free agreement for the creation and maintenance of the User Account, hereinafter called Account. The agreement for creating and maintaining the Account is concluded for an indefinite period.
  2. The Client cannot share the Account with third parties or hold multiple Accounts.
  3. Creating the Account is necessary to access the Account, place orders, and access the Product if the Product is made available through the Account.
  4. The Seller sends information about the Account to the email address provided by the Client. The Client creates an individual password for the Account, which they are obliged to do even if the password is automatically generated for registration purposes. After registration, the Client should immediately set a new password.
  5. The Client can request the deletion of their Account by email or other accepted communication means with a 14-day notice without giving reasons.
  6. Deleting the Account may result in losing access to Products shared within the Account.
  7. The Seller may terminate the agreement for creating and maintaining the Account for important reasons with a 14-day notice, especially if the Client breaches the Regulations or legal provisions, or acts contrary to good customs; or immediately and without notice if the Client is not a Consumer or an Entrepreneur on the rights of a consumer.

§14 Detailed provisions regarding entrepreneurs

  1. The provisions in this chapter apply to Entrepreneurs who are not Entrepreneurs on the rights of a consumer.
  2. The competent court for resolving disputes between the Seller and such Entrepreneurs is the court competent for the Seller’s registered office.
  3. The parties exclude the Seller’s liability under warranty for non-conformity or defects of the Goods against the Entrepreneur who is not an Entrepreneur on the rights of a consumer.
  4. The Seller has the right to terminate the agreement with an Entrepreneur who is not a Consumer on the rights of a consumer immediately. To do so, the Seller will send the Entrepreneur a termination statement to their email or mailing address. The Entrepreneur waives any claims in this regard.
  5. The Seller is not liable for lost profits in relation to Entrepreneurs who are not Consumers on the rights of a consumer.

§15 User content

Unacceptable User Content

  1. Users are prohibited from posting Content that constitutes illegal content under the Digital Services Act (DSA) or that otherwise violates these Regulations. 
  2. “Illegal Content” refers to illegal materials, products, services, and activities. 
  3. Users are forbidden from posting Content that:
    • has a terrorist character;
    • is contrary to law, good morals;
    • is spam or appears regularly in the Service without justified purpose;
    • is offensive, contains hate speech, threats, incitements to violence, bullying, racist, discriminatory, defaming content;
    • infringes or restricts third-party rights, including privacy, image rights, personal data, trademarks, or copyrights;
    • is used for competitive activities or constitutes unfair competition;
    • constitutes unauthorized advertising, promotional, or marketing activities;
    • involves illegal activities, such as financial fraud;
    • propagates fascist or other totalitarian regimes;
    • defames or insults any person;
    • violates personal rights of any individual;
    • contains vulgarities or other offensive content;
    • offends religious feelings.
  4. The Seller is not responsible for User Content posted on the Service, provided that the Seller:
    • has no actual knowledge of illegal activity or illegal User Content, and in the case of claims for damages, does not know of the facts or circumstances clearly indicating illegal activity or illegal User Content;
    • promptly takes appropriate action to delete or prevent access to illegal User Content or otherwise limit its visibility or monetization once it acquires such knowledge or receives such information.
  5. The Seller is obliged to notify relevant authorities if a User may have committed or may commit a crime threatening life or safety, and to pass all available information about it.

Content Moderation

6. The Seller may verify User Content at any time.
7. The Seller conducts verification with due diligence, objectively, proportionally, and with due regard for the rights and legitimate interests of all involved parties, including respecting fundamental rights such as freedom of speech and media pluralism.
8. Verification may occur proactively or reactively, i.e., after Content is published, depending on the type of User Content and available functionalities.
9. If User Content is found to violate the Regulations, it may be blocked, made invisible to other Users, removed from the Service, or its visibility otherwise restricted. The Seller may also limit the monetization of the Content.
10. If a User uses the Service in violation of the Regulations, besides actions such as removing/blocking Content or restricting its visibility and monetization, the Seller may delete the User Account or temporarily or permanently disable certain functionalities.
11. The Seller must act with due diligence, objectively, proportionally, and respecting all involved parties’ rights, including freedom of speech. The Seller will inform about their decision with the reasoning.
12. In case of such actions, the affected User or the person reporting can file an appeal according to the procedures described in this chapter [see: Appeal Procedure].

Reporting User Content

13. Anyone or any entity can report User Content they consider illegal under the Digital Services Act (DSA) by contacting the Seller.
14. Reports can be sent via email to the contact address provided in the Regulations or using the form attached as Appendix 4.
15. Such reports should include:

  • a justified explanation of why the person or entity claims the Content violates the Regulations;
  • an exact electronic location, such as a URL link, along with additional information enabling identification of the Content;
  • the name and surname or company name and email address of the reporting person or entity, except in cases related to information that could be connected with crimes listed in Articles 3-7 of Directive 2011/93/EU;
  • a statement confirming, in good faith, that the information and allegations are correct and complete.

 

16. The report should enable the identification of the reporter but is not mandatory unless identity verification is necessary to determine whether the Content is potentially illegal.

17. Immediately after receiving the report, the Seller will send a confirmation of receipt to the User via email, provided that the report contains contact information allowing such confirmation.

18. If the report is incomplete or contains errors preventing its processing, the Seller may request the reporter to supplement or correct it, especially regarding proof of rights or other relevant details. Failure to do so within 14 days of the request may result in disregarding the report.

19. The verification of User Content by the Seller in connection with the report will occur promptly, no later than 14 days from receiving the report that allows for its review, unless the nature of the illegal Content or urgency of actions require earlier inspection (e.g., if the Content involves threats to life or safety).

20. The Seller conducts verification with due diligence.

21. The purpose of reporting and verifying Content is to remove information deemed illegal or to prevent access to it, with the caveat that this process should not excessively restrict free speech or the rights of other Users.

22. During verification, the Seller is entitled to block User Content in a manner that renders it invisible to other Users or to take other actions described in these chapters.

23. After verification, the Seller may permanently suspend or delete User Content that violates the Regulations or otherwise restrict or monetize it, or determine that the Content does not violate the Rules. If Content was previously blocked and verification shows no violation,

24. The Seller will immediately notify the reporter and the User who posted the Content about the action taken, providing a reasoned explanation.

25. In case of actions taken or not taken based on this process, the User who posted the Content or the person who reported it can appeal under the procedures described in this chapter [see: Appeal Procedure].

26. If technical or operational reasons prevent the Seller from removing specific information, the Seller will inform the reporter accordingly.

27. The appeal will be considered by the Seller. Appeals will not be processed automatically.

 

Appeal Procedure

28. If:

a) the Seller did not block or remove User Content despite a report from another User or third party;
b) User Content was blocked or removed or visibility was restricted inconsistently with the Regulations;
c) the Seller made decisions regarding suspension or termination of service, fully or partially;
d) the Seller decided to suspend or close an Account;
e) the Seller decided to suspend, terminate, or otherwise restrict monetization of information,
the person who submitted the User Content or the person who reported the Content may submit an appeal.

29. Every Seller decision mentioned above must include a justification enabling the appeal, unless there are legal grounds for refusal. The justification must meet the requirements set out in the Digital Services Act (DSA) and include information such as:

a) whether the decision involves removing the User Content, denying access, de-indexing, restricting visibility, or suspending or ending related monetary transactions; the territorial scope and duration, if applicable;
b) facts and circumstances on which the decision is based, including whether it was made on the basis of a report from another User or third party, or on the Seller’s initiative;
c) if applicable, information about the use of automated tools in decision-making, including whether the Content was identified using such tools;
d) if the decision concerns potentially illegal User Content, the legal basis for the decision and reasons why the Content is considered unlawful;
e) if the decision is based on alleged non-compliance with terms of service, the contractual basis for the decision and the reasons for deeming the Content non-compliant;
f) clear and user-friendly information on the options available to the User or the reporter to appeal the decision.

30. The appeal can be submitted: a) electronically to englishexamsclub@gmail.com; b) via mail to Rydygiera 11/U7, 01-793 Warsaw, Poland.
31. The appeal should include all necessary information for its review, including identification and contact details of the appellant and detailed reasoning indicating the irregularity of the Seller’s decision.
32. The Seller immediately confirms receipt of the appeal via email.
33. The appeal will be reviewed within 14 days from its submission.
34. If the appeal contains sufficient grounds to consider the Seller’s decision incorrect or unjustified, the Seller will immediately revoke their decision.
35. The appeal will be reviewed by the Seller or under the Seller’s supervision. 

§16 Final provisions (continued)

1. “Force majeure” means an event of a random or natural character, entirely outside the will and actions of the parties, which could not be foreseen and which could not have been prevented, in particular, such events as: flood, burglary, war, act of terrorism, introduction of a state of emergency.
2. If the Client is outside the Seller’s country, they should inform the Seller about this, providing details of their residence or registered office to enable tax settlement in accordance with applicable regulations.
3. It is prohibited to deliver illegal information or act in a manner contrary to law, good morals, or infringe the personal rights of third parties while using the Products.
4. Amicable dispute resolution and complaint handling: the Consumer can contact: 

  • the permanent amicable consumer court requesting dispute resolution arising from the concluded contract;
  • the provincial Trade Inspection officer for mediation proceedings to amicably end the dispute between the Client and the Seller;
  • the county (city) consumer rights representative or a social organization tasked with consumer protection to seek assistance regarding the contract.

 

5. The Seller reserves the right to change these Regulations for important reasons, in particular due to legal changes that require modifications of the Regulations, especially amendments to the Civil Code, the Consumer Rights Act, the Electronic Services Provision Act, or based on decisions by UOKiK, PUODO, or court rulings that influence the costs of providing services.

6. Contracts concluded before the entry into force of the new Regulations are governed by the version of the Regulations in force at the time of their conclusion.

7. Applicable law is Polish law, subject to paragraph 10.

8. The competent court is the Polish court, subject to paragraph 10.

9. For Clients who are consumers, the provisions of the Regulations do not deprive the consumer of protection granted by the laws of the country of their habitual residence, which cannot be waived by contract. If the laws of the consumer’s country provide more favorable terms and cannot be waived by agreement, they will apply in the contract between the Client and the Seller.

10. Privacy policy regulations regarding personal data processing are contained in the Privacy Policy.

11. The Regulations come into effect from September 1, 2025.

 

Appendix 1 to the Regulations
NOTICE OF RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires after 14 days from the day of conclusion of the contract (for service contracts) or from the day you or a third party other than the carrier and indicated by you takes possession of the goods, and in the case of goods supplied in batches – the last item. For contracts for regular delivery of goods over a specified period – from the moment you or a third party other than the carrier and indicated by you takes possession of the first item. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by mail or email).
Our contact details: Academy of Language Ciaran Murphy, Rydygiera 11/U7, 01-793 Warsaw, Poland, email: englishexamsclub@gmail.com, phone: +48 786 29 56 70.
You may use the model withdrawal form, but it is not mandatory. To keep the withdrawal deadline, it suffices to send us notice of the exercise of the right before the deadline.
Effects of withdrawal
In the event of withdrawal, we will return all payments received from you, including delivery costs (except for extra costs resulting from a type of delivery chosen by you other than the cheapest standard delivery offered by us), immediately and no later than 14 days from the day we are informed of your decision to withdraw. We will use the same payment method used by you in the initial transaction unless you expressly agree otherwise; in any case, you will not incur any fees due to this refund. We may withhold the refund until we receive the goods back or until you provide proof of return, whichever occurs first.
Please send or hand over the product to us without delay, and in any case no later than 14 days from the day you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of 14 days has expired.
You are responsible only for any diminished value of the Product resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the Product.
If you requested the commencement of services before the end of the withdrawal period, you will pay us proportionally for the services performed until you informed us of your withdrawal.

Appendix 2

Our contact details: Academy of Language Ciaran Murphy, Rydygiera 11/U7, 01-793 Warsaw, Poland, email: englishexamsclub@gmail.com, phone: +48 786 29 56 70.

Withdrawal form template

(This form should be completed and sent only if you wish to withdraw from the contract)

I hereby withdraw from the contract concluded on … regarding / consisting in … 

Name and surname, Client address: …
Signature: … (if sent in paper form)
Date: … 

fill in as appropriate

Appendix 3

Our contact details: Academy of Language Ciaran Murphy, Rydygiera 11/U7, 01-793 Warsaw, Poland, email: englishexamsclub@gmail.com, phone: +48 786 29 56 70.

Complaint form

(Complete this form if you wish to make a complaint regarding non-compliance of the Goods with the Contract)


Order number: … dated …
Product: …

 

I declare that the purchased goods are not compliant with the contract. The non-compliance involves: …
The non-compliance was identified on: …
Based on the above, I request: … (state your claim). 

Name and surname, Client address: …
Signature: … (if sent in paper form)
Date: …

Appendix 4

If you have noticed illegal content, you may report it in accordance with the conditions of our Regulations.
The administrator of data provided in the form is ………………………….. Data are processed to handle the report on the basis of art. 6 clause 1 point c of GDPR in connection with art. 16 of the Digital Services Act (DSA), in accordance with the Privacy Policy. 

Report of a user content violation

Date: …
Report brought by: …
Email address: … 

The illegal content report relates to Content, which you should mark as appropriate: 

  • has a terrorist character;
  • is contrary to law, good morals;
  • has spam character or appears frequently without justified purpose;
  • is offensive, contains hate speech, threats, incitements to violence, bullying, racist, discriminatory, defaming content;
  • infringes or limits third-party rights, including privacy, image rights, personal data, trademarks, or copyrights;
  • is used for competitor activities or unfair competition;
  • involves illegal advertising, promotional, or marketing activities;
  • involves illegal activities, such as financial fraud;
  • propagates fascist or other totalitarian regimes;
  • defames or insults any person;
  • violates personal rights;
  • contains vulgar language or other offensive content;
  • offends religious sentiments.

Other circumstances justifying illegal content recognition: …
Illegal Content is located at: (please specify the URL) … 

Additional information/explanations regarding illegal Content: …
(please specify additional details or circumstances to help us better assess the case) 

Declaration of the Reporter:

I declare that this notification is made in good faith and that the information and allegations contained in it are correct and complete (art. 16 clause 2 point d of the Act on Providing Services by Electronic Means).

Signature: …
(If applicable)